Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the website and services provided by Ketki Motors LLP (the "Company", "we", "us" or "our") operating the Ketki Suzuki Showroom. By accessing or using our website, booking services, making purchases, requesting test drives or interacting with our staff, you agree to be bound by these Terms.

1. Acceptance of Terms

By using this website, submitting any enquiry or completing any transaction, you confirm that you have read, understood and accepted these Terms in full. If you do not agree to these Terms, you must not use our website or services.

2. Changes to Terms

We may update or modify these Terms from time to time. Changes take effect when posted on the site. Your continued use of the website after changes are posted indicates your acceptance of the updated Terms.

3. Use of the Website

• You agree to use the website lawfully and not to engage in any activity that is illegal or that could harm the website, other users, or the Company.
• You must not use the website to upload or transmit viruses, malicious scripts, or any material that is defamatory, obscene or infringes third-party rights.
• We reserve the right to suspend or terminate access to the website if we reasonably believe you have breached these Terms.

4. Bookings, Test Drives & Orders

• All bookings (test drives, appointments, vehicle orders) are subject to availability and confirmation by the showroom.
• Any deposit or advance paid to secure a booking or order may be subject to the Company’s cancellation and refund policy — you will be informed at the time of booking.
• We may require identification or additional documentation before providing certain services (e.g., test drives or vehicle delivery).

5. Pricing, Payments & Invoices

• Prices displayed on the website are subject to change and may not include taxes, registration, insurance, or other fees unless explicitly stated.
• Payments made through the website or at the showroom must be by the accepted methods. We do not store full card details on our servers.
• Invoices will be issued for completed transactions and are subject to the applicable laws and regulations.

6. Returns, Cancellations & Refunds

Returns, cancellations and refund policies vary depending on the product or service. For vehicle purchases, cancellations and refunds are governed by the terms in the sale agreement and applicable laws. Contact our showroom for details on returns or cancellations.

7. Intellectual Property

All content on this website, including text, images, logos, designs and software, is owned by or licensed to Ketki Motors LLP. You may not copy, reproduce, distribute or create derivative works from the content without our prior written permission.

8. Third-Party Links & Services

The website may contain links to third-party websites or services (for financing, insurance, mapping, etc.). We do not control those third parties and are not responsible for their content, privacy practices or terms. Your interactions with third parties are at your own risk.

9. Disclaimers & Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, THE COMPANY PROVIDES THE WEBSITE AND SERVICES "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE EXCLUDE (TO THE MAXIMUM EXTENT PERMITTED) ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

IN NO EVENT WILL THE COMPANY OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR PURCHASES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY IS LIMITED TO THE AMOUNTS PAID BY YOU FOR THE SPECIFIC SERVICE OR PRODUCT GIVING RISE TO THE CLAIM, EXCEPT WHERE SUCH LIMITATION IS PROHIBITED BY LAW.

10. Privacy

Our Privacy Policy (available on this website) explains how we collect and use your personal information. By using this website and its services you consent to the collection and use of information as described in our Privacy Policy.

11. Indemnity

You agree to indemnify and hold harmless Ketki Motors LLP, its officers, directors, employees and agents from any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of these Terms, your misuse of the website, or your violation of applicable law.

12. Termination

We may suspend or terminate your access to the website or services, at our discretion, for any reason including violation of these Terms. On termination, your right to use the website immediately ceases.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the city where the Company’s registered office is located.

14. Contact Us

15. Entire Agreement

These Terms, together with any documents expressly referred to herein, constitute the entire agreement between you and Ketki Motors LLP concerning the subject matter and supersede any prior agreements.